1. My equipment smokes
The problem could be due to a closed smoke outlet, the use of wet or green wood, or a dirty or clogged chimney. Try opening the smoke outlet, using drier wood or cleaning the chimney.
2. My equipment is burning poorly or inefficiently
The problem could be due to the use of wet or green wood, a chimney that is dirty or clogged, or the use of insufficient wood. Try using drier wood or cleaning the chimney.
3. My equipment is burning out very quickly
The problem could be due to the use of firewood that is too light, the door being incorrectly adjusted or the sealing cord being consumed. Try filling the unit with firewood, preferably denser, readjusting the door or replacing the cord.
4. The fire in my equipment is extinguished
The problem could be due to the use of wet or green wood, or the equipment not getting hot enough. Try using drier wood or warm up the equipment well by opening the main air regulator.
5. My equipment's fan doesn't work
The problem could be due to a power failure or the thermostat's trigger temperature not being reached. Try checking the sockets and connections or add more wood.
6. My equipment's glass gets dirty
The problem could be due to the use of wet or green wood. Try using drier wood.
